FAQ

Restoring from a backup
There are many reasons for reverting back to an older backup when using our applications, this article will outline the steps you can take to do just that. ...
Thu, 25 Feb, 2021 at 5:30 PM
Adding a Donate Now button using MyGiving.Online
To create a Donate Now button in MyGiving to enable credit/debit card donations you will firstly need to create a Braintree account which will process the d...
Wed, 9 Sep, 2020 at 1:30 PM
How can I broadcast a service?
During these unprecedented times of all churches being closed, but also at a time when churches will be needed to support people broadcasting live services,...
Tue, 9 Aug, 2022 at 12:43 PM
How do I add a donation option to my live stream?
To increase giving you can add a donations option to your live streams. Click here to find out how.
Wed, 9 Sep, 2020 at 1:38 PM
OLE Error - Reports and Back Ups
The OLE message is caused by a standard Windows control that we include with our programs failing to “register” correctly within Windows. This means that du...
Thu, 6 Jan, 2022 at 12:24 PM
Re-Installing our Desktop Applications
**Important: Please ensure you have your backup(s) on a memory stick or outside of the default backup folder as the default folder will be removed upon unin...
Wed, 6 Jan, 2021 at 3:04 PM
Moving from one PC to another
The licence you have for our application is for the organisation and does not limit the number of devices you can install the application on. If you are...
Mon, 25 Jan, 2021 at 1:41 PM
Claims module update Regasm
If you are having trouble submitting a claim to HMRC or saving a backup file - the problem that you are having may be resolved by carrying out the following...
Tue, 15 Jun, 2021 at 5:14 PM
Moving From Finance Co-Ordinator to MyFundAccounting.Online
Register for your free trial of MyFundAccounting.Online by clicking here Once registered your user account details will be sent directly to your email. ...
Fri, 27 Oct, 2023 at 1:27 PM
Moving From Donations Co-Ordinator to MyGiving.Online
Register for your free trial of MyGiving.Online by clicking here Once registered your user account details will be sent directly to your email. You can th...
Fri, 27 Oct, 2023 at 1:27 PM